Account & Data Deletion Policy

This Account & Data Deletion Policy explains how store owners and authorized users can delete data associated with Mufungo POS on both the mobile app and web app. This policy supplements our Privacy Policy and Terms of Service.

Depending on the method you choose, deletion may include:

• Store owner account and login credentials
• Store ID and associated cloud business profile
• Product catalog and inventory records
• Sales transaction logs and reports
• Staff PIN hashes and role assignments
• Customer contact data collected for e-receipts
• Local cached data stored on your device or browser

You can clear all data stored locally on a single device or browser session without deleting your cloud account:

This permanently removes products, sales history, and settings from that device's or browser's local storage. It does not delete your cloud account or data on other synced devices. Cloud data will re-download on next sync if your account remains active.

To permanently delete your Mufungo POS account and all associated cloud data:

1. Open Mufungo POS (mobile or web) and sign in as the store owner — manager or cashier accounts cannot delete the store account
2. Go to Settings → Account → Delete Account (or equivalent in your app version)
3. Review the deletion summary and confirm with your account password
4. Optionally export a backup first via Settings → End-of-Day Operations → Full Backup

If the in-app deletion option is unavailable on your version, use our online Account Deletion Request Form or email us at support@mufungogeeks.com with the subject line Mufungo POS — Account Deletion Request and include:

• Your registered email address
• Your Store ID (if known)
• Business name on the account
• Confirmation that you want permanent deletion of all cloud data

• Local device / browser data — deleted immediately upon confirming "Clear All Data" in Settings, or when you clear site data in your browser
• Cloud account data — deactivated immediately upon confirmed account deletion request; permanently removed from active systems within 30 days
• Backup archives — may be retained up to 90 days in encrypted backup systems for disaster recovery, then permanently purged unless legal retention is required

We may retain limited information after deletion where required by law or legitimate business needs:

• Transaction records required for tax, audit, or financial regulations
• Records necessary to resolve disputes, enforce our Terms, or prevent fraud
• Anonymized or aggregated analytics that cannot identify you or your store
• Support correspondence related to your deletion request

• Export your data — download a Full Backup (JSON) or Excel exports from Settings before deletion if you need records for accounting or tax purposes
• Sync first — ensure all offline transactions are synced to the cloud before deleting local data, or unsynced sales may be lost permanently
• Deactivate staff PINs — remove access for all staff before account closure
• Deletion is irreversible — once cloud account deletion is processed, data cannot be recovered

For app store compliance, these pages serve as the official data deletion resources for Mufungo POS (mobile and web):

Data Deletion Policy: https://mufungogeeks.com/legal/mufungo-pos/data-deletion/
Delete Account Form: https://mufungogeeks.com/legal/mufungo-pos/delete-account/

Support email: support@mufungogeeks.com

For help with account deletion or to verify that your data has been removed:

Email: support@mufungogeeks.com
Subject line: Mufungo POS — Data Deletion